Your guest experience is our priority

Stays You’ll Remember

At HolidayCo, we believe every great holiday begins with feeling looked after from the start. That’s why our guest experience goes far beyond simply finding the right property. From the moment you land on our website, we aim to make things simple, transparent, and stress-free. You’ll find clear property details, real photos, and the extras you need to plan with confidence, from pet-friendly options to homes with pools, hinterland views, or bushland escapes.

When you book, you’ll have the reassurance of secure payments, straightforward policies, and a local team that’s here to help before, during, and after your stay. We’ve also gathered our most commonly asked questions into one place, so you can quickly find answers on check-in, key collection, amenities, or special requests. And if you can’t find what you’re looking for, our friendly team is just a call or message away.

Whether you’re travelling as a family in search of kid-friendly comfort, a couple after a romantic getaway, or a group of friends ready to make memories, we’ve designed every step of the journey with you in mind. Because at HolidayCo, it’s not just about where you stay — it’s about how you feel while you’re here.

About Us

property-management-banner-2

HolidayCo. is here to assist with your Ettalong Booking

View our Frequently Asked Questions

Getting ready for a holiday in Ettalong is exciting, but we know it often comes with a few questions. Our FAQs are designed to make things easy, giving you clear answers to the topics guests ask about most—like bookings, payments, check-in details, and property features. This way, you’ll spend less time searching for information and more time looking forward to your HolidayCo escape by the water.

  • How do I make a booking?

    You can reserve your stay through our secure online booking system or by contacting our team during office hours. Bookings made by phone or in person also allow flexible payment options.

  • What deposit is required?

    A deposit of 50% of the total rate plus a booking fee is generally required to secure your stay. Payment of the deposit confirms your agreement to our terms and conditions.

  • Is there a credit card fee?

    Yes, payments made with Credit card will incur fee. VISA and Mastercard incur a 1.85% fee and AMEX incurs a 3% fee. We offer Direct Deposit which does not incur a fee as an alternative payment option, however this is not available for online bookings. Please call our office and book direct to pay with Direct Deposit.

  • When is the balance due?

    Full payment is due 30 days before arrival. For peak holiday periods such as Christmas, payment is required at least 60 days prior.

  • What are the check in and check out times?

    Check-in: From 3pm.
    Check-out: By 10am.
    Early arrivals and late check-outs may be possible with prior arrangement.

  • When will I receive arrival instructions?

    Final check-in details are sent 7 days before arrival, once your balance has been processed.

  • How do I collect and return keys?

    Keys are collected and returned at our office. After-hours arrivals and departures can be arranged with secure lockboxes or key return slots.

  • What are your office hours?

    Weekdays: 9 AM–5 PM
    Weekends: 10 AM–4 PM
    Peak Seasons: 24-hour after-hours coverage is available for urgent guest needs.

    Our Hunter Valley office is closed Saturday and Sunday
    Our Pearl Beach office is open 9AM – 3PM and closed Sunday

  • What if I am checking out before your office opens?

    We have a key return mail box located in the front door of the office.

    Opening Hours

    Weekdays
    9am to 6pm

    Weekends
    10am to 4pm

  • What if the house is not clean on arrival?

    We endeavour to check each property prior to your arrival, however should you arrive and something is not right please contact our office immediately. We can send a housekeeper promptly over as soon as possible to fix any challenges you may be having with the cleanliness of the property.

  • Which payment methods do you accept?

    Online bookings: Credit card only (Visa, Mastercard, Amex, surcharges may apply).
    Direct bookings: Credit card or direct bank transfer (no surcharge).

  • Why book directly with HolidayCo?

    Booking direct ensures the best available rates and no hidden charges for booking, card fees, linens, or cleaning.

  • Which Properties are pet friendly?

    Some homes are pet-friendly and may include fully fenced yards. Requests for small or non-shedding dogs can be considered with prior approval. Please check the listing with our pet icon, or you can view our pet friendly collection on our website located in our Book Your Stay Collections or contact us for details.

  • Are events, gatherings, or photoshoots allowed?

    Occasionally—by pre-approval only. Additional fees may apply. Unauthorised use can result in immediate cancellation without refund.

  • How does the Security bond work?

    Each property has a bond amount outlined at booking. Funds are securely held by your bank and released automatically after departure if no issues are reported.

  • What if something is damaged during my stay?

    Please let us know straight away. Minor accidents happen—we’ll assess and discuss with you. Repair or replacement costs may be deducted from the bond if needed.

  • Can I bring extra guests or additional bedding?

    No. Guest numbers cannot exceed the confirmed total. Extra beds, mattresses, or camping gear are not permitted for safety and comfort reasons.

  • What kitchen supplies are provided?

    All properties include essential cookware, crockery, cutlery, and utensils.

  • Is Wifi Included?

    Yes, complimentary Wi-Fi is available in most homes. Connection speeds may vary in rural or alpine locations. Please check the property listing to see if Wi-Fi is included

  • Are linen, towels, and starter supplies included?

    Yes. Most properties are supplied with quality bed linen and bath towels (please check property inclusions). Select homes also include beach or pool towels. A starter kit with essentials (toilet paper, laundry powder, dishwashing liquid, etc.) is provided for your arrival.

  • What should we bring with us?

    We recommend packing beach towels, personal toiletries, and any special items you’ll need during your stay.

  • Is a personal meet and greet availabe?

    Yes, some premium properties include a welcome service. If available, this will be detailed in your pre-arrival email.

  • Do you provide guest support during our stay?

    Absolutely. Our team offers local recommendations, assistance with bookings, and support throughout your stay.

  • Why choose HolidayCo. over a hotel?

    Our homes offer more space, privacy, and flexibility—perfect for families, groups, or those who prefer self-contained comfort with the added benefit of local expertise.

  • What happens if I leave something behind?

    Contact our office as soon as possible. We’ll do our best to locate and return your belongings (postage costs may apply).